Accessing this site

Some aspects of our site are open for anyone to view without having to log in; however, most content and services (such as being able to book onto course) require persons to have a user account.


Having difficulty logging in

Forgot your username or password, see reset password 

Or contact support: support@learningpool.com or 0845 0744 114


Create a new account

  • Customers external to the Council: To create an account, please see our log in page and click on "Create New Account" and complete the registration form. You will be sent your log in details once one of our team have authorised your registration.
  • City of York Council Staff: We are in the process of creating user accounts for all York Council Staff this will be completed by end March 2018, once created you will be your username and password via email.
  • For new staff starting at the Council the system is updated monthly and you should receive your welcome email shortly after starting.


Once you have an account

you will be able to book courses, and as you use the system you will also see your training history and be able to remind yourself of details of courses already booked.



Last modified: Monday, 26 February 2018, 10:16 AM