Accessing this site

You are welcome to browse our site without logging in or setting up an account; however, most content and services (such as being able to book onto a course) require you to have a user account and log in.


Having difficulty logging in

Forgot your username or password, see reset password 

Or contact support: support@learningpool.com or 0845 0744 114


Create a new account

  • Customers external to the Council: To create an account, please see our log in page and click on "Create New Account" and complete the registration form. You will be sent your log in details once one of our team have authorised your registration. This is not immediate, so please allow a day or two.
  • City of York Council Staff: Your CYC staff account is linked to your HR record and updated regularly in MyLO. For new starters, once your  account is created you will receive your username and password via email; you do not need to register here.


Once you have an account

you will be able to book courses, and as you use the system you will also see your training history and be able to remind yourself of details of courses already booked.



Last modified: Thursday, 24 May 2018, 1:31 PM