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If you have forgotten your username or password, see reset password 

Or contact support: support@learningpool.com or 0845 0744 114


Create a new account

  • Customers external to the Council: To create an account, please see our log in page and click on "Create New Account" and complete the registration form. You will be sent your log in details once one of our team have authorised your registration. This is not immediate, so please allow a day or two.
  • City of York Council Staff: Your CYC staff account is linked to your HR record and updated regularly in MyLO. For new starters, once your  account is created you will receive your username and password via email; you do not need to register here.


Once you have an account

you will be able to book courses, and as you use the system you will also see your training history and be able to remind yourself of details of courses you have booked.



Last modified: Thursday, 31 March 2022, 2:26 PM