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Terms and Conditions MyLO

By using the website, booking onto our courses and engaging with other MyLO learning activities you agree to accept these terms and conditions.

This website (york.learningpool.com known as “MyLO”) is maintained by City of York Council via the Workforce Development Unit (WDU).

Anyone can request access to MyLO via our registration page at no charge. However, there may be charges for some courses. These will be stated clearly on the course page. Registrations are reviewed by the team and you will receive a response sent to the email address supplied on the registration request within 2 working days of it being submitted. This will either be your log in details or an email requiring further information to support your registration request. Please note the majority of courses are for people working in York, if you are not working in York or with a client based in York, your registration may be rejected.

Any City of York Council permanent members of staff will be automatically registered, but temporary staff will need to register themselves for an account.

If you experience difficulties with content or course details while accessing our site, WDU can be contacted at wdu@york.gov.uk, our office hours are Monday – Friday 8.30am – 5pm and we will endeavour to respond to your query within 2 working days. If you are experiencing a technical issue, our providers Learning Pool will be able to assist. They can be contacted on support@learningpool.com.

Course Bookings:

Once registered, you will have the ability to browse and book on to available courses. We will email you with confirmation of any booking as well as any changes to the arrangements in the lead up to the course date. Should there be a change to course details within 24 hours of the course date we will endeavor to call you using the telephone numbers provided on your registration as well as email. In some cases we will contact you following completion of a course to explore ways in which that particular course has impacted upon your practice.

Course waiting lists:

Where you have signed up to be notified of future dates, we will send you emails to notify you of new course dates or inform you of similar course/s that may be a relevant alternative. You will not be booked on to new dates automatically and once we have notified you of new dates we will remove you from the list. You have the choice to book on the course or put your name back on the list if you wish.

Where you have added yourself to the waiting list for a specific date on a course, you may be notified of a place at late notice, therefore you will be required to ensure you keep these dates available in case of gaining a place. Please note, we will only be in touch regarding this waiting list should you be allocated a place, your details will not be carried over to the next date automatically.

Manager access:

If you are a permanent member of City of York staff your training information will also be available to your line manager on-line through their account or via reports they may request from us. You should ask them about this.

If you are not employed by the City of York Council, your training information may be available to your line manager through their accounts or via reports they may request from us if they have arranged to set this up. You should ask them about this.

We will keep your personal information in accordance with our retention schedule requirements and when we no longer have a need to keep it, it will be deleted securely.

You can find out more about how we handle personal information in our Service Privacy Notice.

Our course cancellation policy

Courses that do not require a licence

1. For courses that do not require a licence but still have a charge, you will be invoiced after the event. You may cancel any booking by giving us notice in writing or logging in to MyLO.

a. If you cancel more than 5 working days prior to the event in question, no charge will be applied

b. If you cancel within and including 5 working days of the event in question, you will be charged the full fee

c. Such cancellation fees are to cover costs incurred by us as a result of your cancellations which will not be recoverable by us.

d. Delegate names can be swapped for other members of your organisation at any time without charge

3. Non-attendance; if you fail to attend an event without prior notice as stated above, you will be charged the full fee.

4. We occasionally may have to cancel an event due to a situation outside our control. We will notify you of such a cancellation as soon as reasonably possible. You will not be charged if we cancel the course.

Courses that require a licence

2. Payment for a licence to embark on a course can be made via credit card

a. Once payment has been made you have a 14 calendar days cooling off period after the day of purchase in which you can cancel the licence and request a refund

b. All requests for refund must be made to wdu@york.gov.uk within this 14 day cooling off period

c. It is not possible to claim a refund once services have been received

d. Once purchased a licence is valid for the period of 12 calendar months. After this period the licence will expire if it has not been activated

For the purposes of this policy, situations outside our control means any act or event beyond our reasonable control, including without limitation: trainer sickness, loss of access to training venue, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

Provide your consent

By using the website, booking onto our courses and engaging with other MyLO learning activities you agree to accept these terms and conditions (Consent is required to access the site)Required field